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ANZ blows up 'legally binding' Suncorp deal over Katoomba branch
ANZ chief executive Shayne Elliott made frequent mentions of “reputational risk” while giving evidence to the house standing committee investigating the big four banks in Canberra on Friday.

Dale Webster
Sep 2, 20245 min read


A win for the people as Australia's big banks finally go too far
IT is impossible to pinpoint an exact time when Australia’s big four banks turned on their regional customer base but May 24, 2024 will...

Dale Webster
Jun 30, 202423 min read


When money changes hands, independence is out the window
THE Commonwealth Bank has marked the Sunshine Coast again being named the fastest growing regional migration destination in Australia by...

Dale Webster
Jun 16, 20243 min read


Banks blow their chance to self-regulate by betraying trust
IT may have taken 20 years but a Federal Government inquiry has finally made good on a warning that if the 'big four' banks did not...

Dale Webster
May 25, 20243 min read


Report signals party is over for Australia's big four banks
OFFICIAL recognition of banking as an essential service, the end of self-regulation of the banking industry and a pathway forward for the...

Dale Webster
May 24, 20244 min read


Trust is something that is hard to win but easy to lose
COMMENT IF there was ever a time to take a close look at the relationship Australia’s major banks have with the word “trust” it is now....

Dale Webster
May 14, 20244 min read


Third of NAB’s regional banks wiped in CEO’s reign of terror
After slashing NAB's regional branches by a third Ross McEwan is bailing before a senate inquiry into the closures reports. Miniscule...

Dale Webster
Feb 10, 20246 min read


ANZ closes early for Christmas parties on busiest day of year
DURING the COVID crisis, Australia’s major banks lobbied hard to be counted as an essential service so they could remain open during...

Dale Webster
Dec 23, 20232 min read


APRA bogged in a data mess of its own making
HEADLINES around Australia last week screamed out about bank closures. They were triggered by the release of the Australian Prudential...

Dale Webster
Oct 27, 20234 min read


Banks' disconnect from regional Australia never more obvious
THE chief executive of the Australian Banking Association Anna Bligh did not read a single submission to the 2021-2022 Regional Banking Taskforce she was a member of.

Dale Webster
Sep 24, 20238 min read


The dirty business of bank closures laid bare in WA
AT the end of two days listening to senate hearings investigating the impact of regional bank closures in Western Australia all I wanted...

Dale Webster
Aug 21, 20236 min read


Make up your mind CBA, you can't have it both ways
ABOVE: The report in which the Commonwealth lists places like the Gold Coast and Geelong as regional. THE Commonwealth Bank is at it again. While to be congratulated on its decision to put a three-year moratorium on regional branch closures in place, it has dragged its co-publisher of the quarterly Regional Movers Index report into an embarrassing situation again by refusing to count their top destinations for regional migration as … regional. The Regional Australia Institute

Dale Webster
Jul 7, 20232 min read


NAB caught out in data lie over branch closures
THE National Australia Bank (NAB) has been pulling a swifty on customers that have lost branches since September last year, using...

Dale Webster
Jul 3, 20234 min read


Westpac a no-show after public humiliation at first senate hearing into bank closures
ABOVE: Senator Matt Canavan listening to Westpac’s evidence at the Sale hearing in March. It would be safe to say he doesn't have a poker face. WESTPAC should have been fronting up at the second hearing of the Senate inquiry into regional bank closures in Cloncurry this morning but after the beating it took during the first hearing at Sale in March, it appears it was not prepared to face an angry mob in a town where it was planning to close its local branch. In an RSVP to its

Dale Webster
May 17, 202313 min read


Commonwealth breaks pledge to pause regional bank closures
THE Commonwealth Bank is closing a branch in an area it has itself labelled one of Australia’s most popular destinations for regional...

Dale Webster
May 5, 20233 min read


Senate inquiries are serious business and no place for spin
CONTEMPT of the Senate is a pretty easy thing to get your head around. Witnesses at hearings who give false or misleading evidence run...

Dale Webster
Mar 17, 202310 min read


Bank body silent on disabled access breach of its code
TODAY we learned three things: the Banking Code of Practice isn’t worth the paper it is written on, the format for emailing Westpac...

Dale Webster
Feb 24, 20234 min read


Open letter to Albo: Apparently you have the power to pause bank closures
Dear Mr Albanese, For a federal parliamentary petition to be approved, the rules state the request must be for something the House of...

Dale Webster
Feb 18, 20232 min read


Westpac's deception by omission will not be forgotten
COMMENT I’M sure there will be beers all round tonight for the Westpac communications team who managed to flip the bird at six federal...

Dale Webster
Feb 17, 20233 min read


With its back to the wall, Commonwealth Bank halts closures
JUNEE is one of the first towns to benefit from a parliamentary call for banks to halt all planned branch closures until a senate inquiry...

Dale Webster
Feb 13, 20233 min read
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