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  • Writer's pictureDale Webster

Banking taskforce report opens the gates for mass closures

Updated: Aug 24, 2023

ABOVE: The floodgates are open. Picture: JODIE NASH


THE number of banks closed in regional Australia in the six weeks since the Albanese Government quietly released the Coalition’s Regional Banking Taskforce final report is comparable to a dam opening its spillways.

The blame for the acceleration – now 92 branches across all states and territories – can be laid squarely at the feet of the two opposition MPs who led the inquiry, Michael Sukker and Perin Davey, and Assistant Treasurer Stephen Jones, who released the report.

Together they gave the banks, which held the majority of seats on a taskforce that was investigating the impact of their own behaviour, the government endorsement they needed to continue closing branches without any repercussions for the economic and welfare mess they were leaving behind.

It was a missed opportunity and a cruel trick to play on regional Australians, who had high hopes for the first inquiry on the issue of regional bank closures in 17 years.

The question needs to be asked how the banks got control of this government committee in the first place.

From the setting of the terms of reference to the final recommendations, the exercise was biased towards the commercial interests of the banks and a review of the 461 submissions reveals a scandalous list of issues and concerns that they chose to ignore in the final report.

The most serious of these relate to the legality of bank behaviour and the flow-on legal impacts of their actions.

The Banking Code of Conduct Compliance Committee - an independent body that monitors banks’ compliance with the Banking Code of Practice – has been criticised in the past for being toothless but felt strongly enough to highlight a possible breach of part four of the code, which relates to inclusive and accessible banking, and the impact of branch closures are having in particular on Aboriginal and Torres Strait Islander communities.

The committee also opened a huge legal can of worms stating that post offices providing Bank@post services – now expected to take up the full load of face-to-face customer services when a branch closes in a town despite not being equipped properly to so – should also be complying with the Banking Code of Conduct, a legally enforceable document.

The Law Society of NSW drew attention to access to money being restricted due to face-to-face banking being removed, leaving customers solely reliant on digital services in areas where connectivity was poor.

It cited problems with two-step verification processes failing due to poor reception as an example of how people are being cut off from their funds, which raises the question of whether the terms and conditions of customer contracts are being breached.

The society also flagged legal issues related to conducting large and difficult transactions without the assistance of a bank branch, stating the inability to conduct these fundamental aspects of business face-to-face, where online connectivity is poor, is a major failure in the banks’ service provision commitments.

The impact on business growth in rural, regional and remote Australia was another major theme in the submissions.

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, said small businesses were finding it difficult to source locally relevant, professional financial advice in places with no local bank branches and that this was restricting timely access to capital and affecting business performance.

He said loans could also be difficult to obtain in the absence of local bank staff who understand the inherent business proposition and/or the value and risk of the area’s residential and commercial assets, which can otherwise be difficult to ascertain for loan security.

The Queensland Farmers Federation, which represents 21 member organisations, laid out all the facts to show the “digital disadvantage” in that state and would not be drawn into the banks’ agenda by stating emphatically that because of the reasons it outlined, it does not support the closure of local banks branches.

Chief executive Dr Georgina Davis ended the submission with: “We urge the taskforce to consider who we are leaving behind of our community and why”.

In an impressive submission from the Berrigan Shire Council, chief executive Karina Ewer also refused to accept the premise of the taskforce’s questions, slamming home point after point.

“The current framing and ordering by the Taskforce of its questions infer that the Taskforce's operating assumption is that access to personal banking and financial services in rural and regional Australia is not a 'legitimate cost of doing business in a commodity-based economy',” she said.

“Nor do the questions posed suggest the Taskforce appreciates the financial, export-oriented commodity-based economic reality of regional and remote Australia. Specifically, to remain competitive in global commodity markets now more than ever, there is a need for continued investment and bank branch presence in Australia's regional, rural, and remote areas.

“Asking questions such as ‘What banking facilities, services and products are used in regional bank branches?’ are quite insulting to areas where multi-million dollar businesses are not only farms, farming enterprises and their support industries, they are industries exporting their products directly from these areas to the world. People in regional areas are asking for equity.

“We wonder why that is too much to ask, and having to constantly justify the need for equitable access is quite frankly – old. The question perhaps should have been, ‘How could the banking industry better support regional areas in encouraging the growing industry investments being experienced in these areas?’ ”

With just one ‘big four’ bank left in the entire Berrigan shire, Ms Ewer calls for a banking model that is “service-based not profit driven”.

The submissions speaking to the welfare impacts of bank closures in rural, regional and remote Australia are probably the most sobering.

Ann Hobson, of the Theodore Chamber of Commerce in Queensland, submitted a comprehensive list of vulnerable people in her town who were disadvantaged by the removal of face-to-face banking services:

  • The aged

  • Indigenous people

  • Those mentally unwell

  • those cognitively impaired

  • those vision-impaired

  • those digitally marginalised through poor speeds, unreliable connections, unsatisfactory telecommunications plans and no mobile coverage.

  • people with poor literacy skills

  • people with poor, or no, digital skills

  • people with little control over their own documentation or how to access it (ie, domestic violence victims, those with limited education.)

  • people with no, or unreliable, mobile coverage who cannot do banking on line from home.

The taskforce’s only answer to this was to continue to push these groups further towards digital banking and a vague recommendation for banks to “improve support for regional consumers experiencing vulnerability”.

The Combined Pensioners and Superannuants Association of NSW best summed up the taskforce’s complete disregard for the most vulnerable.

“There is a cohort of people who will never be able to use internet banking services for a range of reasons,” it said.

“CPSA is of the opinion that this Issues Paper does not accept that this cohort of people exists and ultimately fails to address the need for a banking services safety net that ensures every Australian, regardless of their age, technological skills, and personal banking choices, has access to banking services.”

The taskforce’s inclusion of the term “competitive neutrality” in the final report reveals what it thinks of these sentiments.

Under this economic philosophy, there is no place for community service obligations that would address customer welfare and inequity in the banking sector.

Again the question, how did commercial interests gain control of such an important government inquiry?

The regional hit list since the end of September, 2022

(Closed or issued closure notices)

Albury (Lavington) National Australia Bank NSW

Alexandra NAB VIC

Ayr Westpac QLD

Barraba NAB NSW

Belmont (Geelong) NAB VIC

Berrimah Westpac NT

Bombala National Australia Bank NSW

Bridgetown Westpac WA

Bright Commonwealth VIC

Cairns St George QLD

Cairns Westpac QLD

Camperdown ANZ VIC

Carnamah Westpac WA

Cessnock ANZ NSW

Clifton NAB QLD

Cloncurry Westpac QLD

Cobram ANZ VIC

Collie Westpac WA

Coober Pedy Westpac SA

Cooma National Australia Bank NSW

Denmark National Australia Bank WA

Dysart National Australia Bank QLD

Erina Bankwest NSW

Esk National Australia Bank QLD

Forbes National Australia Bank NSW

Gilgandra Commonwealth Bank NSW

Gisborne Westpac VIC

Glen Innes Westpac NSW

Gunnedah ANZ NSW

Hay Westpac NSW

Helensvale Bankwest QLD

Holbrook National Australia Bank NSW

Horsham Bank of Melbourne VIC

Ingham Westpac QLD

Junee Commonwealth Bank NSW

Kalbarri National Australia Bank WA

Kapunda BankSA SA

Katherine Westpac NT

Kingscliff Westpac NSW

Kingscliff National Australia Bank NSW

Kin Kora Westpac QLD

Laidley National Australia Bank QLD

Laurieton National Australia Bank NSW

Lithgow ANZ NSW

Longreach NAB QLD

Maffra NAB VIC

Mannum BankSA SA

Mildura Bank of Melbourne VIC

Moe Westpac VIC


Moree Westpac NSW

Mudgee ANZ NSW

Murwillumbah National Australia Bank NSW

Muswellbrook ANZ NSW

Myrtleford ANZ VIC

Narooma National Australia Bank NSW

Narrandera National Australia Bank NSW

Nerang Westpac QLD

Peterborough BankSA SA

Port Douglas Westpac QLD

Robinvale ANZ VIC

Robinvale Westpac VIC

Rockhampton Westpac QLD

Rosewood National Australia Bank QLD

Seymour ANZ VIC

Shepparton Bank of Melbourne VIC

Smithton Commonwealth Bank TAS

Smithton ANZ TAS

Sale Westpac VIC

Strathalbyn National Australia Bank SA

Sussex Inlet National Australia Bank NSW

Tailem Bend BankSA SA

Tenterfield Commonwealth Bank NSW

Tewantin Commonwealth Bank QLD

Tin Can Bay National Australia Bank QLD

Tocumwal National Australia Bank NSW

Tom Price Westpac WA

Toormina Commonwealth Bank NSW

Toowoomba Commonwealth Bank QLD

Torquay Westpac VIC

Townsville St George QLD

Tully Westpac QLD


Vincentia Westpac NSW

Warners Bay National Australia Bank NSW

Warrnambool Bank of Melbourne VIC

Wollongong (Corrimal) Westpac NSW

Wollongong (Corrimal) National Australia Bank NSW

Wollongong (Figtree) National Australia Bank NSW

Wongan Hills Westpac WA

Yankalilla BankSA SA

Yass Westpac NSW

Submission c2021-222961-the-law-society-of-nsw
Download PDF • 177KB

Submission - Small business ombudsman - c2021-222961-asbfeo (1)
Download PDF • 919KB

Submission - c2021-222961-theodore-chamber-of-commerce
Download PDF • 89KB

Submission - c2021-222961-queensland-farmers-federation (1)
Download PDF • 311KB

Submission - c2021-222961-berrigan-shire-council (1)
Download PDF • 342KB

Submission - c2021-222961-Combined Pensioners & Superannuants Association of NSW Inc
Download PDF • 200KB

Submission - c2021-222961-Banking Code of Conduct Compliance Committee
Download PDF • 299KB

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